Complaints

Complaints system

We do our best to serve you as well as possible. However, you may not be satisfied with the treatment, organisation or course of business in our centre. In the first instance, you can contact your medical specialist. This will give your medical specialist the opportunity to discuss the cause of your complaint with you and to resolve your complaint. A large part of the complaints can be remedied in this way. Complaints Scheme Expat Med meets the requirements of the law quality, complaints and litigation care (WKKGZ). 
If you have not come out together with your medical specialist, you can submit your complaint to an independent complaints officer (https://klachtenportaalzorg.nl/) with which our clinic works.

In the event that you do not reach a satisfactory solution with the help of the complaints officer, the possibility exists to submit this complaint to the disputes Committee for Assessment. Expat Med is affiliated with the General Litigation Committee (https://www.degeschillencommissiezorg.nl/